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"Customer service at Troika Dialog is top-caliber. That's no surprise; Troika is the best known, oldest investment company in Russia. Troika Dialog obviously cares for its image, particularly regarding customer service. To be honest, they have succeeded. The consultants are eager to share information, unlike some asset managers. Troika's reps describe the Company's funds, and are ready to answer any question the potential investor may have, however tricky. And they will explain everything in a way that any client can understand. The consultants and the whole Company deserve top marks for their professionalism and commitment to clients. 1
1"Troika = A++". "PIFinfo", Issue 10 (37), May 30, 2008. |
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Website legal regime Closed joint stock company "Investment Company "Troika Dialog" may provide brokerage and depository services on the basis of the following licenses granted by FSFM of Russia and provide other related services on the securities market: — №177-06514-100000 for brokerage activities as of April 08, 2003; Informative and analytical services and data are provided by CJSC IC "Troika Dialog" only within the framework of the abovementioned services and do not constitute a separate kind of activity. CJSC IC "Troika Dialog" may refuse to provide services to persons who do not meet the requirements, imposed by CJSC IC "Troika Dialog" for its clients, or when legislation applicable to such persons prohibits/restricts the provision of these services to them, as well as in other cases stipulated by applicable legislation and/or internal regulations of CJSC IC "Troika Dialog". Please refer any comments and suggestions related to this website to our webmaster. |
In late May 2008, Alexander Grebnev, PIFinfo newspaper reporter, visited three Troika Dialog offices in Moscow, surveying the level of customer service. 